Courses Available

Terms and Conditions

Please note these terms and conditions apply unless an agreement otherwise has been made between First Response and the Client

Payment “Group Bookings”
Full Payment for group bookings is strictly 28 days from invoice date.
Payment is required prior to the course (see certification)

Payment “Open Courses”
Payment for “open courses” is required in full when booking. This acts as confirmation of the booking.

Cancellation by Client “Group Bookings”
Courses cancelled, by the client become liable for the following charges:
20 days or more notice = Full refund
14 days or more notice = 20% of total cost
7 days or more notice = 50% of total cost
Less than 7 days notice = 70% of total cost
Less than 36 hours notice = Full amount payable

Cancellation by Client “Open Courses”
Placements cancelled, by the client become liable for the following charges:
14 days or more notice = Full refund
Less than 14 days notice = No refund
If a candidate fails to attend an open course no refund is given. This also applies to candidate’s who does not complete the full course. If an open course is not completed candidates would need to re-book onto the next available course and payment in full would be expected.

Certification
Certification shall not be issued until payment has been received
Candidates must complete the full course in order to receive certification

Certification – Replacement
Replacement certificates will be supplied at a cost of £5.00per certificate (inclusive of VAT and postage)

Candidate Substitution
Clients may substitute candidates for the course at any time prior to the course commencing. Please inform us as soon as possible.

Unpaid Invoices
First Response reserve the right to charge interest on late payments.
Invoices 45 days or more from invoice date are liable to Interest and debt recovery costs.
Interest shall be charged at the Bank of England Base Rate +8%  on the outstanding gross amount inclusive of VAT (No VAT is chargeable on the interest itself)
Under late payment legislation debt recovery costs will be charged as follows:
Amount of Debt / Charge
up to £999 / £40
£1000 - £10,000 / £70
£10,000 or more / £100