Terms and Conditions


Standard terms and conditions

The following terms and conditions apply to all orders for the purchase of services from First Response First Aid Ltd.

First Response First Aid Ltd will be referred to as FRFA for these Terms and Conditions.

If you have any questions relating to these terms and conditions, please contact us by phone: 01543 372888 between Monday to Friday 9 am to 5 pm excluding bank and public holidays, or email: info@frfa.co.uk.

These terms and conditions do not affect your statutory rights.

Payment “Group Bookings”

Invoices will be sent 4 weeks before the course start date or at the same time as the booking if the booking falls within that period. Full payment is required before the course start date unless a credit agreement has been agreed in writing. (see certification below)

Cancellation by Client “Group Bookings”

Courses cancelled, by the client become liable for the following charges:

The number of days relates to working days Monday to Friday. Weekends are not included.

  • 15 days or more notice = £25 + VAT Admin fee
  • Between 10 and 15 days notice = 20% of the total cost
  • Between 5 and 10 days notice = 50% of the total cost
  • Between 48 hours and 5 days notice = 70% of the total cost
  • Less than 48 hours notice = Full amount payable

Payment “Open Courses”

Payments are required in full before the course start date. Depending on the account you have with FRFA you will either be required to pay at the time of booking, or you will be invoiced 4 weeks before the open course date and immediately if the booking falls within the 4 weeks. The payment is classed due from the invoice date as the invoice is for the reserved seat and not physical attendance. Note: During COVID-19, invoices are being intentionally delayed as FRFA doesn't want to get too far ahead, especially if the lockdown restrictions are strengthened. If you don't receive your invoice 4 weeks before please do not worry. 

Due to COVID-19, we have put in place many extra measures. One of these measures is managing the number of learners attending the scheduled open courses. Previously FRFA has been very flexible in cancelling and rescheduling learners attending scheduled open courses; however, to ensure FRFA can continue providing scheduled open courses, it will mean that the terms and conditions will be strictly adhered to. Please understand that when booking a place on a scheduled open course you are reserving the seat, therefore, if the learner does not attend, payment in full is still required for that reservation.

If you would like to set up a credit account, please get in touch to discuss the options.

Cancellation by Client “Open Courses”

Placements cancelled, by the client become liable for the following charges:

The number of days relates to working days Monday to Friday. Weekends are not included.

  • 10 days or more notice = £25 + VAT Admin fee
  • Less than 10 days notice = No refund

If a candidate fails to attend an open course, no refund is given. This also applies to candidates who do not complete the full course. If an open course is not completed, candidates would need to re-book onto the next available course, and full payment would be expected.

Transfer of Individuals on "Open Courses"

The client can transfer one or more Individuals from one Open Course to another, without incurring a charge, provided that FRFA receives this request to transfer at least 10 working days before the initial Open Course start date. Transfer requests less than 10 days would incur a £25 + VAT admin fee.

First Aid at Work Requalification Certification

It is the customer's responsibility to ensure that attendees attending a first aid at work requalification course hold proof of having a first aid at work certificate. If the certificate has passed its expiry date, it is the customer's responsibility to decide whether it is most appropriate for the attendee to attend the requalification course.

If FRFA issues a certificate to an attendee on successful completion of a requalification course and subsequently finds out that the attendee did not complete the initial first aid at work training, the requalification certificate will be invalid and downgraded to an Emergency First Aid at Work. This is regardless of the success of the attendee at the requalification course.


The certification shall not be issued until payment has been received.

Candidates must complete the full course to receive certification.

Candidates completing the First Aid at Work and Emergency First Aid at Work courses will receive First Response First Aid certification as proof of competence valid for 3 years. These courses are delivered; evaluated and quality assured to meet the new guidelines set out by the HSE in October 2013 and meets the requirements of the Health & Safety (First Aid) Regulations 1981.

Candidates completing the 2-day Paediatric First Aid course will receive First Response First Aid certification as proof of competence valid for 3 years. This course meets Ofsted requirements and the requirements of the Early Years Foundation Stage statutory framework.

In addition to our own qualifications, First Response First Aid Ltd is also an approved training centre to deliver Ofqual regulated qualifications. Although it is not mandatory should you require certification via this route, i.e. CIEH etc. additional costs per person as shown below will apply;

Ofqual First Aid

  • £10 + VAT per person

Ofqual Food, Health & Safety, Teaching & Assessing Qualifications

  • £10 per person
  • Level 3 £POA - Price on application

Certification Replacement

Replacement FRFA certificates will be supplied at the cost of £10.00 per certificate (inclusive of VAT and postage). Electronic certification will be free of charge.

Replacement Ofqual certification, i.e. CIEH etc., will be supplied at £25.00 per certificate (inclusive of VAT and postage).

Candidate Substitution

Clients may substitute candidates for the course at any time before the course commencing. Please inform us as soon as possible.

Unpaid Invoices

First Response reserve the right to charge interest on late payments.
Invoices 45 days or more from invoice date are liable to daily Interest and debt recovery costs.
Interest shall be charged daily at the Bank of England Base Rate +8%  on the outstanding gross amount inclusive of VAT (No VAT is chargeable on the interest itself)

Under late payment legislation debt recovery costs will be charged as follows:

Amount of Debt / Charge

  • up to £999 / £40
  • £1000 - £10,000 / £70
  • £10,000 or more / £100


"Start your free trial today" refers to an expression of interest for bulk purchasing of licenses (50+). This does not apply to single license purchases.

Website "Course Price" Clarification

Course prices detailed on the website are exclusive of VAT and relate to courses within approximately a 60-mile radius of Walsall, West Midlands.

Should you require courses to be conducted outside of this radius or courses to be split over more sessions than those stated, please do not hesitate in contacting us for a quotation.

If parking is not made available, on-site additional costs will apply.

Price Match Offer

We know that price can be the key deciding factor with customers current or new, therefore, should you receive a lower price elsewhere and if the price falls within the bracket for us to maintain the quality standards we will not only match the price, but we will beat it by 5%.

Our "Price Match Offer" only applies to like-for-like training where evidence can be provided. To take advantage, email us the quote of the product at a lower price to info@firstresponsefirstaid.co.uk. Please remember to include the full quotation so we can make sure it's a fair comparison.

Why choose First Response? (First Aid) Ltd

First Response (First Aid) Ltd have some of the most amazing trainers out there and anybody who has had the pleasure of attending any one of the many courses would fully agree with this statement.

Well done team First Response (First Aid) Ltd and a big thank you goes out to our customers for providing us with so much positive feedback.

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