Terms and Conditions


Website "Course Price" Clarification

Course prices detailed on the website are exclusive of VAT and relate to courses within approximately a 60-mile radius of Walsall, West Midlands.

Should you require courses to be conducted outside of this radius or courses to be split over more sessions than those stated please do not hesitate in contacting us for a quotation.

If parking is not made available on-site additional costs will apply.

Payment “Group Bookings”

Full Payment for group bookings is strictly 28 days from invoice date.
Payment is required prior to the course (see certification)

Payment “Open Courses”

Payment for “open courses” is required in full to guarantee your place. Please note that your booking will not be confirmed until payment has been received. To guarantee your place(s) we would strongly recommend payment is made at your earliest opportunity as these courses have limited availability.

If you would like to set up a credit account, please get in touch to discuss the options.

Cancellation by Client “Group Bookings”

Courses cancelled, by the client become liable for the following charges:

  • 20 days or more notice = £25 + VAT Admin fee
  • 14 days or more notice = 20% of the total cost
  • 7 days or more notice = 50% of the total cost
  • Less than 7 days notice = 70% of the total cost
  • Less than 36 hours notice = Full amount payable

Cancellation by Client “Open Courses”

Placements cancelled, by the client become liable for the following charges:

  • 14 days or more notice = £25 + VAT Admin fee
  • Less than 14 days notice = No refund

If a candidate fails to attend an open course no refund is given. This also applies to candidates who do not complete the full course. If an open course is not completed candidates would need to re-book onto the next available course and payment in full would be expected.


The certification shall not be issued until payment has been received

Candidates must complete the full course in order to receive certification

Candidates successfully completing the First Aid at Work and Emergency First Aid at Work courses will receive First Response First Aid certification as proof of competence valid for 3 years. These courses are delivered; evaluated and quality assured to meet the new guidelines set out by the HSE in October 2013 and meets the requirements of the Health & Safety (First Aid) Regulations 1981.

Candidates successfully completing the 2-day Paediatric First Aid course will receive First Response First Aid certification as proof of competence valid for 3 years. This course meets Ofsted requirements and the requirements of the Early Years Foundation Stage statutory framework.

In addition to our own qualifications, First Response First Aid Ltd is also an approved training centre to deliver Ofqual regulated qualifications. Although it is not mandatory should you require certification via this route i.e CIEH etc. additional costs per person as shown below will apply;

Ofqual First Aid 

  • Level 2 £5 + VAT per person
  • Level 3 £10 + VAT per person

Ofqual Food, Health & Safety, Teaching & Assessing Qualifications

  • Level 1 £10 per person
  • Level 2 £10 per person
  • Level 3 £POA - Price on application

Certification Replacement

Replacement FRFA certificates will be supplied at a cost of £10.00 per certificate (inclusive of VAT and postage). Electronic certification will be free of charge.

Replacement Ofqual certification i.e CIEH etc. will be supplied at £25.00 per certificate (inclusive of VAT and postage).

Candidate Substitution

Clients may substitute candidates for the course at any time prior to the course commencing. Please inform us as soon as possible.

Unpaid Invoices

First Response reserve the right to charge interest on late payments.
Invoices 45 days or more from invoice date are liable to daily Interest and debt recovery costs.
Interest shall be charged daily at the Bank of England Base Rate +8%  on the outstanding gross amount inclusive of VAT (No VAT is chargeable on the interest itself)

Under late payment legislation debt recovery costs will be charged as follows:

Amount of Debt / Charge

  • up to £999 / £40
  • £1000 - £10,000 / £70
  • £10,000 or more / £100


"Start your free trial today" refers to an expression of interest for bulk purchasing of licenses (50+). This does not apply to single license purchases.

Price Match Offer

We know that price can be the key deciding factor with customers current or new, therefore, should you receive a cheaper price elsewhere and if the price falls within the bracket for us to maintain the quality standards we will not only match the price but we will beat it by 5%.

Our "Price Match Offer" only applies to like-for-like training where evidence can be provided. To take advantage just email us the quote of the product at the cheaper price to info@firstresponsefirstaid.co.uk. Please remember to include the full quotation so we can make sure it's a fair comparison.

Why choose First Response? (First Aid) Ltd

First Response (First Aid) Ltd have some of the most amazing trainers out there and anybody who has had the pleasure of attending any one of the many courses would fully agree with this statement.

Well done team First Response (First Aid) Ltd and a big thank you goes out to our customers for providing us with so much positive feedback.

Give Us Your Feedback