Terms and Conditions

Coronavirus "COVID19"

The advice given by government agencies across the world has varied significantly and is subject to change on a daily basis. Until Public Health England, The Resuscitation Council, or The Health & Safety Executive decide otherwise, it will be business as usual for us, with the addition of the below guidance.

As members of The First Aid Industry Body (FAIB), we are following their guidance. FAIB, in turn, have adopted the Resuscitation Council UK guidance for training settings.

Guidance for all training settings

The main infection risk in a classroom full of learners is contact with other people and/or surfaces rather than the manikin itself. Learners always need to observe a high standard of handwashing, with alcohol gel (or wipes if gel unavailable) provided in addition to handwashing facilities.

Learners should be reminded to cough/sneeze into a tissue and dispose of this into a bin immediately, washing hands afterwards. Alternatively, coughing/sneezing into the bent elbow if no tissue available.
 
Where individuals are exhibiting symptoms typical of flu, a cold or have been in close contact with someone who has the COVID-19 infection then they should exclude themselves from the course.
 
The trainers will not hesitate in excluding learners from the course if they are showing signs of these symptoms.
 
The current stay at home guidance for people with confirmed or possible coronavirus (COVID 19) Infection applies and can be viewed here.
 
Actions to take when taking a training session
  • If teaching CPR only sessions, (not formal First Aid courses) we would suggest teaching compression-only CPR.
  • Wipe the chest, forehead and face of the manikin using suitable wipes (which are proven effective against COVID19) between learners and allow the surface to dry naturally before the next learner takes their turn. (60 seconds minimum)

If teaching formal First Aid courses which require an assessment of rescue breaths:

  • Replace and dispose of manikin lungs and airways after each training session.
  • Wipe the chest, forehead and face of the manikin using suitable wipes (which are proven effective against COVID19) between learners and allow the surface to dry naturally before the next learner takes their turn. (60 seconds minimum)
  • Students may use individual face shields if they so wish and they should be disposed of safely at the end of the session. Wipe the chest, forehead and face of the manikin using the guidance above.
  • Where appropriate, learners can use a pocket mask for ventilation practice which must be fully cleaned or discarded after the session (one - way valves may be removed. If kept in place, it must be discarded at the end of the session). If using pocket masks, these must be for individual use only.
  • If the course runs over a number of days, it may be possible that once the skill has been assessed as satisfactory, they do not need to demonstrate this during the remainder of the course.
  • Clean manikin using proven wipes after completion of each training session.

Please note these terms and conditions apply unless an agreement otherwise has been made between First Response and the Client

Covid19 - Coronavirus

Due to the exceptional circumstances that we currently find ourselves in due to the spread of the Coronavirus, the decision has been taken to waive any fees in relation to temporarily cancelling courses. So if scheduled training will not be going ahead as planned in the next few days, weeks or months then please let us know at the earliest opportunity so that we can temporarily cancel your sessions with us. At some point in the future we shall get in touch with you to re-arrange the original booking. 

Website "Course Price" Clarification

Course prices detailed on the website are exclusive of VAT and relate to courses within approximately a 60-mile radius of Walsall, West Midlands.

Should you require courses to be conducted outside of this radius or courses to be split over more sessions than those stated please do not hesitate in contacting us for a quotation.

If parking is not made available on-site additional costs will apply.

Payment “Group Bookings”

Full Payment for group bookings is strictly 28 days from invoice date.
Payment is required prior to the course (see certification)

Payment “Open Courses”

Payment for “open courses” is required in full to guarantee your place. Please note that your booking will not be confirmed until payment has been received. To guarantee your place(s) we would strongly recommend payment is made at your earliest opportunity as these courses have limited availability.

If you would like to set up a credit account, please get in touch to discuss the options.

Cancellation by Client “Group Bookings”

Courses cancelled, by the client become liable for the following charges:

  • 20 days or more notice = £25 + VAT Admin fee

  • 14 days or more notice = 20% of the total cost

  • 7 days or more notice = 50% of the total cost

  • Less than 7 days notice = 70% of the total cost

  • Less than 36 hours notice = Full amount payable

Cancellation by Client “Open Courses”

Placements cancelled, by the client become liable for the following charges:

  • 14 days or more notice = £25 + VAT Admin fee

  • Less than 14 days notice = No refund

If a candidate fails to attend an open course no refund is given. This also applies to candidates who do not complete the full course. If an open course is not completed candidates would need to re-book onto the next available course and payment in full would be expected.

Certification

The certification shall not be issued until payment has been received

Candidates must complete the full course in order to receive certification

Candidates successfully completing the First Aid at Work and Emergency First Aid at Work courses will receive First Response First Aid certification as proof of competence valid for 3 years. These courses are delivered; evaluated and quality assured to meet the new guidelines set out by the HSE in October 2013 and meets the requirements of the Health & Safety (First Aid) Regulations 1981.

Candidates successfully completing the 2-day Paediatric First Aid course will receive First Response First Aid certification as proof of competence valid for 3 years. This course meets Ofsted requirements and the requirements of the Early Years Foundation Stage statutory framework.

In addition to our own qualifications, First Response First Aid Ltd is also an approved training centre to deliver Ofqual regulated qualifications. Although it is not mandatory should you require certification via this route i.e CIEH etc. additional costs per person as shown below will apply;

Ofqual First Aid 
Level 2 £5 + VAT per person
Level 3 £10 + VAT per person

Ofqual Food, Health & Safety, Teaching & Assessing Qualifications
Level 1 £10 per person
Level 2 £10 per person
Level 3 please see course price guide

Certification – Replacement

Replacement First Response certificates will be supplied at a cost of £10.00 per certificate (inclusive of VAT and postage)

Replacement Ofqual certification i.e CIEH etc. will be supplied at £25.00 per certificate (inclusive of VAT and postage.

Candidate Substitution

Clients may substitute candidates for the course at any time prior to the course commencing. Please inform us as soon as possible.

Unpaid Invoices

First Response reserve the right to charge interest on late payments.
Invoices 45 days or more from invoice date are liable to daily Interest and debt recovery costs.
Interest shall be charged daily at the Bank of England Base Rate +8%  on the outstanding gross amount inclusive of VAT (No VAT is chargeable on the interest itself)

Under late payment legislation debt recovery costs will be charged as follows:

Amount of Debt / Charge

  • up to £999 / £40

  • £1000 - £10,000 / £70

  • £10,000 or more / £100

E-Learning

"Start your free trial today" refers to an expression of interest for bulk purchasing of licenses (50+). This does not apply to single license purchases.

Why choose First Response? (First Aid) Ltd

First Response (First Aid) Ltd have some of the most amazing trainers out there and anybody who has had the pleasure of attending any one of the many courses would fully agree with this statement.

Well done team First Response (First Aid) Ltd and a big thank you goes out to our customers for providing us with so much positive feedback.

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