Please note these terms and conditions apply unless an agreement otherwise has been made between First Response and the Client
Course prices detailed on the website are exclusive of VAT and relate to courses within approximately a 60-mile radius of Walsall, West Midlands.
Should you require courses to be conducted outside of this radius or courses to be split over more sessions than those stated please do not hesitate in contacting us for a quotation.
If parking is not made available on-site additional costs will apply.
Full Payment for group bookings is strictly 28 days from invoice date.
Payment is required prior to the course (see certification)
Payment for “open courses” is required in full to guarantee your place. Please note that your booking will not be confirmed until payment has been received. To guarantee your place(s) we would strongly recommend payment is made at your earliest opportunity as these courses have limited availability.
If you would like to set up a credit account, please get in touch to discuss the options.
Courses cancelled, by the client become liable for the following charges:
20 days or more notice = £25 + VAT Admin fee
14 days or more notice = 20% of the total cost
7 days or more notice = 50% of the total cost
Less than 7 days notice = 70% of the total cost
Less than 36 hours notice = Full amount payable
Placements cancelled, by the client become liable for the following charges:
14 days or more notice = £25 + VAT Admin fee
Less than 14 days notice = No refund
If a candidate fails to attend an open course no refund is given. This also applies to candidates who do not complete the full course. If an open course is not completed candidates would need to re-book onto the next available course and payment in full would be expected.
The certification shall not be issued until payment has been received
Candidates must complete the full course in order to receive certification
Candidates successfully completing the First Aid at Work and Emergency First Aid at Work courses will receive First Response First Aid certification as proof of competence valid for 3 years. These courses are delivered; evaluated and quality assured to meet the new guidelines set out by the HSE in October 2013 and meets the requirements of the Health & Safety (First Aid) Regulations 1981.
Candidates successfully completing the 2-day Paediatric First Aid course will receive First Response First Aid certification as proof of competence valid for 3 years. This course meets Ofsted requirements and the requirements of the Early Years Foundation Stage statutory framework.
In addition to our own qualifications, First Response First Aid Ltd is also an approved training centre to deliver Ofqual regulated qualifications. Although it is not mandatory should you require certification via this route i.e CIEH etc. additional costs per person as shown below will apply;
Ofqual First Aid
Level 2 £5 + VAT per person
Level 3 £10 + VAT per person
Ofqual Food, Health & Safety, Teaching & Assessing Qualifications
Level 1 £10 per person
Level 2 £10 per person
Level 3 please see course price guide
Replacement First Response certificates will be supplied at a cost of £10.00 per certificate (inclusive of VAT and postage)
Replacement Ofqual certification i.e CIEH etc. will be supplied at £25.00 per certificate (inclusive of VAT and postage.
Clients may substitute candidates for the course at any time prior to the course commencing. Please inform us as soon as possible.
First Response reserve the right to charge interest on late payments.
Invoices 45 days or more from invoice date are liable to daily Interest and debt recovery costs.
Interest shall be charged daily at the Bank of England Base Rate +8% on the outstanding gross amount inclusive of VAT (No VAT is chargeable on the interest itself)
Under late payment legislation debt recovery costs will be charged as follows:
Amount of Debt / Charge
up to £999 / £40
£1000 - £10,000 / £70
£10,000 or more / £100
"Start your free trial today" refers to an expression of interest for bulk purchasing of licenses (50+). This does not apply to single license purchases.
First Response (First Aid) Ltd have some of the most amazing trainers out there and anybody who has had the pleasure of attending any one of the many courses would fully agree with this statement.
Well done team First Response (First Aid) Ltd and a big thank you goes out to our customers for providing us with so much positive feedback.