Terms and Conditions

 
 
1. These terms and conditions are between First Response (First Aid) Ltd (FRFA) and the Customer. They replace any previous terms and conditions of FRFA and are the complete and only terms and conditions between the parties. All dealings between FRFA and the Customer shall be governed by these terms and conditions which shall prevail over any others. For the avoidance of doubt, First Response (First Aid) Ltd will be referred to as FRFA.
 
2. These terms and conditions and any contract formed pursuant to them may be varied provided any variation is confirmed in writing by an authorised representative of FRFA.
 
3. A binding contract will be formed when FRFA notifies its acceptance of a Customer’s order for goods or services (the 'Contract'). 
 
GROUP BOOKINGS INVOICING & PAYMENT
 
Depending on the account you have with FRFA you will either be required to pay at the time of booking, or an invoice may be emailed 30 days before the performance of the services (course start date). It shall be payable on whichever date is sooner, within 30 days of the invoice's date, or 14 days before the commencement of the earliest course. If the booking is made less than 14 days before a training course commencement, payment is due before the course commences.
 
OPEN COURSE BOOKINGS INVOICING & PAYMENT
 
Depending on the account you have with FRFA you will either be required to pay at the time of booking, or an invoice may be emailed 30 days before the performance of the services (course start date). It shall be payable on whichever date is sooner, within 30 days of the invoice's date, or 14 days before the commencement of the earliest course. If the booking is made less than 14 days before a training course commencement, payment is due before the course commences.
 
Open courses are number restrictive; therefore, the payment is considered due from the invoice date as the invoice is for the reserved seat and not physical attendance.
 
4. Subject to compliance with paragraph 5, if the Customer is dealing as a consumer, then they may cancel the Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 up to the end of the 14th day from the date of receipt of the goods or the booking of a course (the 'Cancellation Date'). The Customer must notify FRFA in writing on or before the Cancellation Date by e-mail and (in the case of goods) comply with the returns policy set out at paragraph 5. This does not affect your statutory rights. If the course is due to start within 14 days of the booking, FRFA must receive cancellation before the course's commencement date.
 
5. To return goods, the Customer must have a goods return number ('GRN'). A GRN can be obtained by telephoning FRFA and providing the invoice number. A GRN will then be provided, together with instructions for returning the goods. FRFA will not accept returns without a valid GRN. All returned items must be in their original packaging, unopened and unused and returned within 14 days of the date of issue of the GRN. The Customer must pay for the costs of return unless the goods are faulty, damaged or incorrectly supplied and will be liable for them until they reach FRFA. On receipt of the returned goods, FRFA will credit the Customer's account with any sum debited as soon as possible. 
 
6. In the provision of a training course by FRFA, certificates to prove completion of the course may be withheld by FRFA until payment is made. No refund shall be given, and the full course fee shall remain payable should a delegate fail any course provided by FRFA and FRFA make no guarantee as to a delegate successfully passing any course. If a delegate does not attend the full course fee shall remain payable, and no refund shall be given. The Customer's responsibility is to ensure that a delegate is booked on and attends the correct course. If a delegate attends a course and payment has not yet been made, the Customer accepts that payment is overdue.  
 
7. BOOKING CANCELATIONS. 
 
Subject to paragraph 4, if the Customer wishes to cancel a booking, the Customer must notify FRFA in writing by e-mail (Subject 'Notice of Cancellation booking reference no: #####'). For the avoidance of doubt, Notice of Cancellation will not be accepted by telephone. 
 
If FRFA receives a Notice of Cancellation more than 10 working days before the course's commencement, a full refund of any course fees paid shall be given (with no cancellation penalty due). 
 
If FRFA receives a Notice of Cancellation less than 10 working days before the course's commencement, the full course fee shall remain payable, and no refund shall be given.
 
• the following amendment to paragraph 7 of our standard terms and conditions will apply until 31st March 2021: learners who are advised by HM Government to self-isolate at https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response (or who are excluded from the course on the day) will be offered one place on an alternative course within a three-month period of the original booking. Alternatively, the Customer may send an alternative delegate to attend the course.  The customer must still notify FRFA in writing to amend or cancel any booking. If a delegate does not attend a course without giving prior notice in writing, the full course fee shall remain payable, and no refund shall be given.
 
8. TRANSFER OF INDIVIDUALS ON OPEN COURSES
 
Only one transfer is permitted to an alternative classroom training session. However, this option is only possible, where at least 10 working days’ notice is given before the classroom training. Please note that unfortunately cancellations/transfers cannot be accepted over the phone and must be made in writing. To clarify, you must give a minimum of 10 working days’ notice in writing if you need to cancel (or transfer) a booking.
 
9. CANDIDATE SUBSTITUTION ON OPEN COURSES
 
Candidates can be substituted any time before the open course start date. Requests are to be sent by email quoting the booking reference number, original candidate name and replacement candidate name. Once the request has been actioned, an amended confirmation email will be sent.
 
10. Unless specified, Value Added Tax will not be included in any price and will be charged at the rate in force at the time of quotation.
 
11. Interest on overdue invoices may be charged (at the discretion of FRFA) under the Late Payment of Commercial Debts (Interest) Act 1998 until the date of payment and the Customer agrees to pay any reasonable expenses (not limited to expenses fixed by Court) incurred by FRFA in pursuing any outstanding debt or debts due from the Customer.  
 
12. Title to the goods shall pass when payment is made in full. For payment of FRFA's invoice only, time is of the essence. Until payment is made in full, the Customer shall allow FRFA or its agents to enter its premises during business hours to inspect any goods which have not been paid for in full and remove them. The Customer shall not sell, give, pledge, lend, charge or otherwise dispose of the goods before title has passed without the written agreement of FRFA.  
 
13. Risk of loss shall pass on delivery, and all delivery times are estimates only.
 
14. It is the Customer's responsibility to inspect the goods on delivery. Any visible defects in the goods must be notified to FRFA within 7 days of delivery during which time FRFA shall repair or replace such goods free of charge. After this time any goods with visible defects may be replaced at the Customer's expense.
 
15. Nothing in these terms shall operate to exclude or limit FRFA's liability for death or personal injury caused by its negligence, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or fraud.
 
16. FRFA shall not be liable to the Customer whether in contract, tort (including negligence) or otherwise for any loss of profit; anticipated profits; revenues; anticipated savings; goodwill or business opportunity; or for any indirect or consequential loss or damage whatsoever or for any failure to comply with its obligations due to an event beyond FRFA's reasonable control. FRFA's aggregate liability to the Customer whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the total sum paid or payable by the Customer to FRFA under the Contract.
 
17. FRFA shall not be liable for mistreatment of any person or property arising out of the Customer's failure to follow the guidelines set out by FRFA in its publications or courses.
 
18. FRFA reserve the right to cancel and/or amend course dates, times, contents and venues. Every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If these are not satisfactory, FRFA shall refund in full the price of the course. No further compensation will be given.
 
19. The Customer shall indemnify FRFA for any loss or expenses caused by providing inaccurate information to FRFA, mistakes contained within the Customer's order, changes to the Contract requested by the Customer or personal injury or death caused by the Customer not following FRFA's guidelines correctly.
 
20. If the Customer becomes bankrupt or enters into liquidation, administration or administrative receivership or has a receiver of any of its assets appointed (or ceases or threatens to cease carrying on business) FRFA shall be entitled to cancel any outstanding Contract(s) without liability to the Customer. Any sums outstanding shall become immediately due and payable.
 
21. If the parties are unable to resolve any dispute arising between them, either party may initiate an alternative dispute resolution procedure with the assistance of a mediator agreed by the parties or, in default of such agreement, appointed at the request of either party by the Centre for Dispute Resolution or such other similar body as is agreed.
 
22. Any written notice under these terms and conditions shall be served either by registered post or by facsimile to the relevant party's registered/principal office or last known address.
 
23. No other person or body who is not a party to the Contract has any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce the Contract's terms.
 
24. These terms and conditions shall be governed and construed under English law, and the parties submit to the exclusive jurisdiction of the English Courts.
 
25. FIRST AID AT WORK REQUALIFICATION CERTIFICATION
 
The customer's responsibility is to ensure that attendees attending a first aid at work requalification course hold proof of having a first aid at work certificate. If the certificate has passed its expiry date, it is the customer's responsibility to decide whether it is most appropriate for the attendee to attend the requalification course.
 
If FRFA issues a certificate to an attendee on successful completion of a requalification course and subsequently finds out that the attendee did not complete the initial first aid at work training, the requalification certificate will be invalid and downgraded to an Emergency First Aid at Work. This is regardless of the success of the attendee at the requalification course.
 
26. CERTIFICATION ACCREDITATION
 
Candidates completing the First Aid at Work and Emergency First Aid at Work courses will receive First Response First Aid certification as proof of competence valid for 3 years. Accredited by The First Aid Industry Body (FAIB) these courses are delivered; evaluated and quality assured to meet the guidelines set out by the HSE in October 2013 and meets the requirements of the Health & Safety (First Aid) Regulations 1981.
 
Candidates completing the 2-day Paediatric First Aid course will receive First Response First Aid certification as proof of competence valid for 3 years. Accredited by The First Aid Industry Body (FAIB), this course meets Ofsted requirements and the Early Years Foundation Stage statutory framework requirements.
 
First Response First Aid Ltd is an approved training centre to deliver Ofqual regulated qualifications. Although Ofqual it is not mandatory should you require certification via this route additional costs of £10.00 + VAT per person will apply.
 
27. CERTIFICATION REPLACEMENT
 
Replacement FRFA certificates will be supplied electronically free of charge. Hard copy requests will be charged at £10.00 + VAT per certificate. Replacement Ofqual certification will be supplied at £25.00 + VAT per certificate.
 
28. E-LEARNING FREE TRIAL
 
"Start your free trial today" refers to an expression of interest for bulk purchasing of licenses (50+). This does not apply to single license purchases.
 
29. WEBSITE COURSE PRICE CLARIFICATION
 
Course prices detailed on the website are exclusive of VAT and relate to courses within approximately a 60-mile radius of Walsall, West Midlands. Should you require courses to be conducted outside of this radius or courses to be split over more sessions than those stated, please do not hesitate in contacting us for a quotation. 
 
If parking is not made available, on-site additional costs will apply.
 
30. PRICE MATCH OFFER
 
We know that price can be the key deciding factor with customers current or new, therefore, should you receive a lower price elsewhere and if the price falls within the bracket for us to maintain the quality standards we will not only match the price, but we will beat it by 5%.
 
Our "Price Match Offer" only applies to like-for-like training where evidence can be provided. To take advantage, email us the quote of the product at a lower price to info@firstresponsefirstaid.co.uk. Please remember to include the full quotation so we can make sure it's a fair comparison.
 
If you have any questions relating to these terms and conditions, please contact us by phone: 01543 372888 between Monday to Friday 9 am to 5 pm excluding bank and public holidays, or email info@firstresponsefirstaid.co.uk.

Why choose First Response? (First Aid) Ltd

First Response (First Aid) Ltd have some of the most amazing trainers out there and anybody who has had the pleasure of attending any one of the many courses would fully agree with this statement.

Well done team First Response (First Aid) Ltd and a big thank you goes out to our customers for providing us with so much positive feedback.

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