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I completed a paediatric first aid course with Tom MacArthur a few weeks ago. Today my daughter was showing signs of meningitis with an extremely high temperature. I would like you to pass on my thanks to Tom for teaching me as well as he did because his voice was ringing in my ears telling what I should do, I remained calm and felt confident that I was able to manage the situation until the emergency services arrived. I have had first aid training in the past but none have been as effective, Tom is a real credit to your company. Please pass on my thanks to him, his training was invaluable to me today.

Rachel, Walsall Paediatric First Aid Course

While I think about it, I just want to take the time to pass on my thanks to everyone at FRFA. Every time I organise a course here at the Loughborough Learning Alliance, I always think about providing feedback but then forget or never get around to it - I'm so sorry! I want to say thank you to all of you for the amazing work you do. From the initial enquiry, which is handled so well and quickly, up to the end of the day when the course has finished, the service is absolutely amazing and faultless. Each and every one of your trainers are just such fantastic people, and I can honestly say, it's such a pleasure for them to come and facilitate courses for all our local Schools. They are always so friendly and so happy in their jobs! I think they all have a great sense of humour too. Every single person who books the courses always has such great feedback at the end of the day. I would honestly never use a different First Aid company for all of our training. If we don't have a course coming up, I'll always go on your website and find a local Open Course for them and pass on the recommendation. Keep up the amazing work, thank you! Kind Regards Jess

Jess, Leicester First Aid course for Schools in Loughborough

I was on that course today, led by Bryan and Rob, and I just wanted to pass on how excellent it was. I practise a holistic therapy called "Bowen" and must hold at the very least the Emergency First Aid certificate in order to maintain my membership with the FHT. I did the initial training 3 years ago, and so had to re-train this year. Both trainings were with First Response First Aid, but I must say that I found today's training really very good. Brian and Rob offer 2 different styles of teaching, but they complement each other very well. Brian's understated but very witty way grabbed my attention for most of the day, and left me with no doubt that I had a very knowledgeable person in front of me. If Rob initially came across as a not so confident speaker, he immediately perked up as soon as it was down to practicing some skills, and his enthusiasm was very communicative. He also knows how to correct people's inaccuracy in their gestures in such a way that doesn't make them feel self-conscious, but rather encourage them to do better. The fact that he is a firefighter undoubtedly adds some perspective to his input. So I guess all I'm saying is thank you for providing such a quality training. I went home feeling rather confident with the thought of having to use those refreshed and updated skills; though I still hope not to have to use them.

Soazig, Walsall Emergency First Aid at Work course

Dear Gareth & Lee, Thank you for the results and feedback. Your service has been exceptional from start to finish. We will be looking to run another course in the next 6-12 months. Kind regards Rebecca

Rebecca, Horsham, West Sussex Emergency First Aid at Work

Learning new things that will improve the way you handle food in the workplace and at home. I enjoyed the course and the time went really quickly. Anyone who handles food should go on this course, even if you don't cook or handle food in a workplace, its very informative.

Nicola, Oldbury Level 2 Food Course

Tom's approach is fantastic constantly keeping you alert and on the ball. The detail Tom goes into, constantly going back to subjects to remind us of certain important aspects of first aid. The practical exercises reminding us of what first aid to administer in the situation. Th whole content of the course and the way it was delivered was exceptional. Thank you for a fantastic training approach helping us to learn what we need to know in the best possible way :)

Solihull Paediatric First Aid course